Salon SMS Reminders & Confirmations

Tilavon sends automated appointment reminders, booking confirmations, reschedule notices, and cancellation confirmations by text. Clients can reply CONFIRM, CANCEL, or STOP and Tilavon handles those keywords automatically — no inbox to monitor. Texting uses your salon's own phone number, which is provisioned and registered with the carriers when your trial converts to a paid plan.

Tilavon includes automatic TCPA compliance: opt-in consent collected at client intake, opt-out processing the moment a client replies STOP, quiet-hours enforcement, and consent records with timestamps. Tilavon also completes the A2P 10DLC carrier registration that US networks require before any business can text. This protects your salon from compliance violations and fines.

No — and that is deliberate. Tilavon's text messaging is for appointment communication: reminders, confirmations, reschedule notices, and cancellations. US carriers register each salon's texting number for that purpose, and promotional blasts sent from an appointment number are what get salon numbers filtered or blocked. Promotions go out by email instead, where you can segment clients by visit frequency, last service date, service type, spend level, or custom tags — for example, a 20% off gel manicure offer to clients who haven't visited in 60 days.

Tilavon includes pre-built message templates in English, Vietnamese, Spanish, and Chinese. Each client's language preference is respected automatically, so every reminder and confirmation goes out in the right language for that client. You can also create custom templates in any language for your specific needs.

No. Appointment reminders and confirmations are included in every paid plan with no per-message charge — there are no message credits to buy. This is a real cost advantage over Vagaro, Mindbody, and Fresha, which all bill per message or sell message packs. Texting activates when your trial converts to a paid plan and your salon's number finishes carrier registration; during the trial, reminders are sent by email.

Starting with the Pro plan, Tilavon includes marketing automation with email campaigns. You can send promotions, announce new services, share holiday specials, and run win-back sequences for clients who haven't visited recently — with audience segmentation, scheduling, and open and click tracking. Email has no per-message charge and no carrier limits, which makes it the right channel for promotional messaging.