Nail Salon Software Features: POS, Booking, Queue, Loyalty & AI

Tilavon handles both walk-in clients and scheduled appointments. The built-in waitlist management lets you queue walk-ins while the online booking system handles appointments with automated SMS and email reminders to reduce no-shows.

Tilavon sends automated reminders via both SMS and email before each appointment. You can customize the timing and message content. Reminders help reduce no-shows and keep your schedule full.

Tilavon offers a full interface in four languages: English, Vietnamese, Spanish, and Chinese. Your staff can each use their preferred language, and you can switch languages at any time.

Tilavon supports flexible commission structures including percentage-based, flat rate, and tiered models. Tips are tracked per technician with detailed reports, making end-of-day payouts simple and transparent.

Tilavon integrates with Helcim for credit and debit card processing at low interchange-plus rates. You can also accept cash with full cash drawer management, split payments across multiple methods, and process tips seamlessly.

Unlike generic POS systems, Tilavon is built from the ground up for nail salons. Features like commission tracking, tip management, walk-in queues, service-based scheduling, and multilingual support are all designed around how nail salons actually operate.

Tilavon reduces no-shows through multiple layers of protection: automated SMS and email reminders before each appointment, booking deposit collection at the time of scheduling, card-on-file requirements for high-value services, and configurable cancellation policies with automatic fee enforcement. Salon owners can customize deposit amounts, cancellation windows, and fee structures to match their business policies.

Tilavon supports prepaid service packages where clients purchase a bundle of services upfront at a discount, with automatic visit tracking and balance management. Membership plans allow recurring monthly billing with member-only discounts applied automatically at checkout. Both features are available on the Pro plan and above.

Tilavon includes a visual workflow builder for marketing automation. You can create drip campaigns for new clients, win-back sequences for lapsed clients, abandoned booking recovery, and review-then-rebook flows. A/B testing, revenue attribution, and multi-channel SMS plus email delivery are all built in so your marketing runs on autopilot.

Tilavon includes a form builder for creating custom intake forms, waivers, allergy disclosures, and consultation notes. Forms support e-signatures, photo uploads, and conditional logic. They are sent to clients via SMS or email before their appointment and automatically linked to client profiles for instant technician access.