Why Salon Owners Love Tilavon CRM
How this feature helps your salon succeed
Know Your Customers
Track preferences, allergies, and favorite services. Collect digital consent forms and waivers for personalized, compliant experiences.
Drive Repeat Business
Memberships, prepaid packages, loyalty programs, win-back automations, and targeted marketing bring customers back.
Save Consultation Time
Access complete client history instantly during appointments.
Secure Data Storage
Client information is encrypted and securely stored in the cloud.
Complete Salon CRM Capabilities
Our salon crm & client management feature includes everything you need to manage this aspect of your salon efficiently.
- Detailed client profiles with photos
- Service and visit history tracking
- Personal notes and preferences
- Birthday and anniversary reminders
- Loyalty points and rewards tracking
- Custom fields for special information
- Client import from other systems
- Export for marketing campaigns
- Before & after photo gallery for showcasing work
- Automated review requests to Google and Yelp with reputation dashboard
- Digital consent and waiver forms with e-signature
- Photo consent capture and storage
- Messaging opt-in and preference management
- Allergy and sensitivity tracking with service alerts
- Prepaid service packages with visit tracking
- Membership plans with recurring billing
- Win-back automations for lapsed clients
- Birthday campaign scheduling and templates
- Campaign builder with audience segmentation
- Review gating to filter negative feedback before posting
- Referral tracking with reward attribution
- Client self-service portal for booking, history, and loyalty
- Personalized service recommendations based on visit history
- Client satisfaction surveys after appointments
Salon CRM & Client Management Screenshot
How Salons Build Lasting Client Relationships
See how salons use this feature every day
Personalized Service
Remember every client's preferences to deliver exceptional, personalized experiences.
Loyalty Programs
Reward your regulars with points that lead to free services or discounts.
Marketing Campaigns
Send targeted promotions to specific customer segments.
Consent Forms and Waivers
Collect digital signatures for service waivers, allergy disclosures, and photo consent before the appointment begins.
Memberships and Packages
Sell recurring memberships and prepaid service packages that auto-bill, track remaining visits, and keep clients coming back.
Why do nail salons need client management software?
Client management software lets nail salons store preferences, allergy notes, consent forms, and service history for every customer. This enables personalized experiences where technicians know each client's favorite colors, shapes, and past services before they sit down. Advanced features include digital waivers with e-signature, prepaid service packages, membership plans with recurring billing, and win-back automations for lapsed clients. It also powers loyalty programs, referral tracking, and targeted marketing campaigns with audience segmentation that drive repeat visits and increase revenue per client.
Frequently Asked Questions About Salon CRM & Client Management
Common questions salon and barbershop owners ask about this feature
A salon CRM (Customer Relationship Management) system stores every detail about your clients -- preferences, visit history, allergy notes, consent forms, and spending patterns. Tilavon's salon CRM lets technicians pull up a client's favorite colors, past services, and special requests before they sit down, enabling personalized service that drives repeat visits. It also powers loyalty programs, automated marketing campaigns, and referral tracking that grow your business on autopilot.
Tilavon offers free data migration from any salon software including Vagaro, Mindbody, Boulevard, Square, and Fresha. You can import client profiles, visit history, and contact information via CSV upload. Our migration team handles the transfer at no additional cost so you don't lose any client data when switching.
Tilavon drives client retention through multiple features: loyalty programs with points and rewards, membership plans with recurring billing, automated win-back campaigns for lapsed clients, birthday promotions, referral programs with reward tracking, and personalized service through detailed client profiles. Salons using these tools together see measurably higher rebooking rates and client lifetime value.
Tilavon includes a form builder for digital consent forms, service waivers, allergy disclosures, and consultation questionnaires. Forms support e-signatures on any device, are sent automatically via SMS or email before appointments, and are linked directly to client profiles. This ensures regulatory compliance and gives technicians instant access to important client information.
Tilavon includes color and formula tracking that lets nail techs save exact gel brands, dip powder shades, polish colors, and product mixtures per client. This ensures consistent results every visit and eliminates guessing.
Tilavon includes digital intake forms and consent waivers that clients can fill out on a tablet at the salon or online before their appointment. Forms are stored with the client profile for easy reference.
Related Features
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