What's Covered
Hardware Failures
Manufacturer defects, component failures, and normal wear-and-tear breakdowns are fully covered.
Accidental Damage
Drops, spills, and accidental breakage. We understand salon environments can be hectic.
Priority Replacement
We ship a replacement device via priority shipping so your salon experiences minimal downtime. Most arrive within 1-2 business days.
No Hidden Deductibles
No surprise costs when you file a claim. Your monthly fee covers accidents and hardware failures. Misuse is simply not covered.
Choose Your Protection
Each plan matches a hardware bundle and covers every item included.
Tilavon Care Basic
Covers the Basic Hardware Bundle
- Hardware failure coverage
- Accidental damage protection
- Priority 1-2 day replacement
- No hidden deductibles
- Cancel anytime
Priority Replacement Promise
When you file a valid claim, we ship a replacement device the same business day. Most replacements arrive within 1-2 business days.
File a Claim
Contact support or file online. Takes less than 5 minutes.
We Ship Priority
Replacement device ships same business day via priority shipping.
Return Old Device
Use the prepaid label to send back the damaged item.
Coverage Limitations
Tilavon Care covers genuine accidents and hardware failures. Intentional damage, unauthorized modifications, or negligence (such as exposing electronics to water) is classified as misuse and is not covered.
Misuse Claims Are Not Covered
If a claim is determined to be misuse, it will be denied. Replacement will not be provided for intentional damage or gross negligence.
$400 Helcim Terminal Replacement Fee
The Helcim card reader included with your Tilavon subscription has a separate $400 replacement fee if damaged. This is not part of Tilavon Care.
Examples of Misuse
- Intentional physical damage
- Unauthorized hardware modifications
- Using equipment in ways not intended
- Repeated negligent handling