Your Salon's Own Mobile App
A white-label mobile app branded to your salon, available on iOS and Android. Clients book, earn loyalty points, and receive notifications — all under your brand.
White-Label Client App Overview
Understand what the Tilavon client app is, how it works, and why it matters for your salon business.
App Setup & Branding
Configure your salon's logo, colors, and branding to create a fully personalized client app experience.
Client Features
Discover everything your clients can do in the app — from booking appointments to earning loyalty rewards.
Push Notification Configuration
Set up and manage push notifications to keep clients engaged and drive bookings.
App Store Presence
Understand how your salon's app appears in the Apple App Store and Google Play Store.
Client Onboarding Flow
Learn how new clients discover, download, and start using your salon's app.
Managing App Content
Update your services, photos, and promotions in the app directly from your Tilavon dashboard.
White-Label Client App Overview
The Tilavon client app is a fully white-labeled mobile application that your clients download and use under your salon's brand. It provides a modern, convenient way for clients to interact with your business.
What Is the Client App?
The client app is a native mobile application for iOS and Android that appears in app stores under your salon's name with your logo and branding. It's built on Tilavon's platform, which means it stays updated and maintained without any effort from you, but clients only see your brand.
Why Offer a Client App?
Salons with a client app see 40% more repeat bookings compared to web-only booking. The app lives on your client's home screen, making it effortless to rebook. Push notifications keep your salon top-of-mind, and the loyalty program drives repeat visits. It's the ultimate convenience for your clients and a powerful retention tool for your business.
How It Works
You configure your app's branding, features, and content through the Tilavon dashboard. Tilavon handles all the technical work — building the app, publishing it to app stores, and pushing updates. Your clients download the app, create an account, and instantly have access to booking, loyalty, and messaging.
Pro Tip: Promote the App Everywhere
Place QR code download cards at your front desk, include the app link in every confirmation message, add it to your Google Business Profile, and mention it to every new client. The more clients on the app, the more bookings it drives.
App Setup & Branding
Setting up your branded client app takes just a few minutes. Navigate to Settings > Client App > Branding to configure the visual identity of your app.
Upload Your Logo
Upload your salon logo in PNG or SVG format. This will be used as the app icon on client phones and throughout the app interface. Tilavon automatically generates the required sizes for both iOS and Android.
Set Your Brand Colors
Choose your primary and secondary brand colors using the color picker or enter hex codes. These colors are applied throughout the app — navigation bars, buttons, headers, and accents — creating a cohesive branded experience.
Configure App Name
Enter the name that will appear under the app icon on client phones and in app store listings. This is typically your salon name. Keep it short (under 15 characters is ideal) for the best display on phone home screens.
Customize Splash Screen
Upload a splash screen image that displays when clients open the app. This is your salon's first impression in the app experience. Use a high-quality image that reflects your brand — your logo on a branded background works well.
Review and Publish
Preview your branded app in the built-in simulator to see exactly how it will look on iPhone and Android devices. When you're satisfied with the branding, click Submit for Review. Tilavon handles the app store submission process, which typically takes 3-5 business days.
Client Features
The client app is designed to make your salon more accessible and convenient for your clients. Here's what they can do.
Online Booking
Clients can browse your services, select a technician, view real-time availability, and book an appointment in under a minute. The booking flow shows service descriptions, durations, and prices. Appointments sync instantly with your Tilavon calendar.
Loyalty Rewards
Clients see their current points balance, available rewards, and progress toward the next reward. They can redeem points directly during booking or at checkout. The loyalty program is one of the most-used features and drives strong repeat booking behavior.
Push Notifications
Clients receive push notifications for appointment reminders, booking confirmations, special offers, and loyalty milestones. Notifications keep your salon top-of-mind and have higher engagement rates than SMS or email.
Favorite Services & Technicians
Clients can save their preferred services and technicians for quick rebooking. The next time they open the app, they can rebook their usual service with their favorite tech in just two taps.
Appointment History
Clients can view their complete appointment history including dates, services, technicians, and amounts. This helps them remember what they had done previously and makes rebooking easier.
Profile Management
Clients manage their personal information, contact preferences, saved payment methods, and notification settings from the app. Profile updates sync automatically with their record in your Tilavon dashboard.
Push Notification Configuration
Push notifications are the most powerful engagement tool in the client app. They appear directly on the client's phone screen, even when the app isn't open, making them impossible to miss. Configure notifications in Settings > Client App > Notifications.
Notification Types
Tilavon sends several types of push notifications automatically: appointment reminders (24h and 2h before), booking confirmations, cancellation notices, loyalty point updates, and reward availability alerts. Each type can be enabled or disabled individually.
Custom Promotional Notifications
Send custom push notifications to promote specials, announce new services, or share salon news. Go to Marketing > Push Notifications, compose your message (up to 120 characters for best display), select your audience, and send immediately or schedule for later.
Client Notification Preferences
Clients can manage their notification preferences within the app. They can opt out of promotional notifications while keeping transactional ones (reminders, confirmations). Respect these preferences to maintain a positive relationship.
Pro Tip: Don't Over-Notify
Limit promotional push notifications to 2-3 per month. Each notification should offer clear value — a discount, a new service announcement, or a loyalty reward. Too many notifications lead to clients disabling them or deleting the app.
App Store Presence
Your branded app is published to both the Apple App Store and Google Play Store under your salon's name. Tilavon manages the technical publishing process so you can focus on your business.
Publishing Process
After you complete the branding setup and submit for review, Tilavon's team prepares the app store submission. This includes generating screenshots, writing the app store description (using your salon's information), and submitting to Apple and Google for review. The entire process typically takes 3-5 business days.
Your App Store Listing
Your app listing includes your salon name, logo, description, screenshots of the booking flow and loyalty features, and contact information. Clients searching for your salon name in the app store will find your branded app. Tilavon optimizes the listing for app store search visibility.
App Updates
Tilavon handles all app updates. When we release new features, performance improvements, or bug fixes, the update is pushed to both app stores automatically. Your clients receive the update through their phone's normal app update process. No action is required from you.
Client Onboarding Flow
Getting clients to download and use your app is the key to unlocking its value. Tilavon provides multiple touchpoints and tools to drive app adoption among your client base.
Download Methods
Clients can find your app by searching your salon name in the App Store or Google Play, scanning a QR code at your salon, clicking a download link in an SMS or email, or visiting a download page on your website. Tilavon generates all of these assets for you automatically.
Account Creation
When a client opens the app for the first time, they create an account with their name, phone number, and email. If they're already in your Tilavon system (e.g., from a walk-in visit), the app automatically links their account to their existing client profile, preserving their history and loyalty points.
Promoting App Adoption
Use Tilavon's app promotion tools to drive downloads. Enable the automatic app download link in appointment confirmation messages, display QR code posters at your front desk (Tilavon generates printable PDFs), and run a limited-time offer for clients who download the app (e.g., 100 bonus loyalty points).
Pro Tip: Incentivize the First Download
Offer bonus loyalty points or a small discount on the next visit for clients who download the app and create an account. This initial incentive pays for itself many times over through increased booking frequency and engagement.
Managing App Content
The client app content is managed entirely through your Tilavon dashboard. Any changes you make to your services, pricing, photos, or promotions are reflected in the app in real time — no app update required.
Service Menu
Your service menu in the app mirrors your Tilavon service catalog. When you add, edit, or remove services in Services > Service Menu, the changes appear in the client app immediately. Service descriptions, durations, and prices are all synced automatically.
Salon Photos & Gallery
Upload photos of your salon, your work, and your team in Settings > Client App > Gallery. These photos appear in the app's About section and help clients get a feel for your salon before visiting. Update the gallery regularly with fresh photos of your best work.
Featured Promotions
Create featured promotions that appear on the app's home screen. Go to Marketing > App Promotions to create a banner with a title, image, and linked offer. Rotate promotions monthly to keep the app experience fresh and give clients a reason to open it regularly.
Frequently Asked Questions
Is the client app branded to my salon?
Yes. The app is fully white-labeled with your salon's name, logo, colors, and branding. It appears in app stores under your salon's name. Clients see only your brand throughout the entire experience — from the home screen icon to the booking flow and push notifications.
How do clients download the app?
Clients can search for your salon by name in the Apple App Store or Google Play Store. You can also share direct download links via SMS, email, your website, and social media. Tilavon generates printable QR code cards for your front desk and generates download links for all your communication channels.
What can clients do in the app?
Clients can book and manage appointments, view appointment history, earn and redeem loyalty points, receive push notifications about promotions and reminders, save favorite services and technicians, manage their profile and payment methods, and communicate with your salon.
Do I need to manage app updates?
No. Tilavon manages all technical updates, bug fixes, and new feature releases. Updates are automatically pushed to both app stores. Your branding and content are managed through the Tilavon dashboard without requiring an app update.
Can clients book appointments through the app?
Yes. The app includes full online booking with real-time availability. Clients select a service, choose their preferred technician (or any available), pick a date and time, and confirm the booking. They receive instant push notification confirmation and can add the appointment to their phone's calendar.