Salon Operations
Walk-in Turn Management
Walk-in turn management is a system that automatically rotates walk-in clients among available stylists or technicians in a fair, sequential order. It eliminates disputes over whose turn it is to take the next client and ensures even workload distribution across the salon floor. Tilavon's walk-in turn management system tracks each technician's position in the queue in real time and advances the rotation automatically after each service.
Explore POS featuresAppointment Booking
Appointment booking is the process of scheduling a client for a specific service, date, and time with a particular stylist or technician. Modern salon appointment booking systems allow clients to book online 24/7, receive automated confirmations, and reschedule without calling the salon. Tilavon offers online appointment booking with built-in deposit collection, add-on service selection, and automatic SMS and email reminders.
See appointment scheduling featuresDouble Booking
Double booking is the practice of scheduling two or more clients in overlapping time slots with the same stylist, typically when one service has downtime such as color processing. It allows technicians to maximize productivity by serving another client during wait periods. Tilavon's scheduling system supports intelligent double booking with visual overlap indicators to prevent accidental conflicts.
Service Timer
A service timer is a digital countdown or elapsed-time tracker that monitors how long each salon service is taking. It helps stylists stay on schedule, alerts the front desk when a client's service is nearing completion, and provides data to optimize service duration estimates. Tilavon's built-in service timer displays real-time progress on the POS screen and sends notifications when services are running over time.
Learn about service timersChair Rental / Booth Rental
Chair rental, also called booth rental, is a business arrangement where a stylist or technician rents a station in a salon and operates as an independent contractor rather than an employee. The salon owner charges a fixed weekly or monthly rental fee, and the renter keeps their own earnings. Tilavon supports booth rental management with separate revenue tracking, individual payment processing, and independent reporting for each renter.
Commission Tracking
Commission tracking is the process of calculating and recording the percentage of service revenue earned by each stylist or technician. Commission structures can be flat-rate, tiered based on performance, or vary by service category. Tilavon automatically calculates commissions in real time as tickets are closed, supporting multiple commission structures per employee and detailed payout reports.
See employee management featuresTip Pooling
Tip pooling is an arrangement where tips received by the salon are collected into a shared pool and distributed among eligible staff members according to predetermined rules. Distribution can be based on hours worked, services performed, or an equal split. Tilavon's tip pooling feature lets salon owners configure custom distribution rules and automatically calculates each employee's share at the end of each shift or pay period.
Payroll Export
Payroll export is the ability to generate a formatted file containing employee hours, commissions, tips, and earnings data that can be imported into payroll processing software. It eliminates manual data entry and reduces payroll errors. Tilavon exports payroll data in formats compatible with QuickBooks, Gusto, ADP, and other popular payroll providers.
Explore payroll and tax featuresClock In / Clock Out
Clock in and clock out is a time-tracking system where employees record the start and end of their work shifts. It provides accurate attendance records for payroll calculation, labor cost analysis, and compliance with labor regulations. Tilavon's POS includes a built-in time clock with PIN-based authentication, break tracking, and overtime alerts.
End-of-Day Reconciliation
End-of-day reconciliation is the process of comparing the day's recorded sales transactions against actual cash in the drawer and payment processor deposits. It identifies discrepancies, ensures accurate accounting, and provides a daily financial summary. Tilavon generates an automated end-of-day report that breaks down sales by payment method, compares expected versus actual cash totals, and flags any variances.
Client Management
Client Profile
A client profile is a centralized digital record that stores all information about a salon client, including contact details, service preferences, visit history, color formulas, and purchase records. It enables personalized service and targeted marketing. Tilavon's client profiles include photos, notes, product preferences, allergy alerts, and a complete timeline of every visit and transaction.
See client management featuresService History
Service history is a chronological record of every service a client has received at the salon, including dates, service types, assigned technicians, products used, and amounts paid. It allows stylists to quickly review past work and maintain consistency across visits. Tilavon stores unlimited service history per client with searchable filters by date range, service type, and technician.
Color Formula Tracking
Color formula tracking is the practice of recording the exact hair color formulations used on each client, including brand, color codes, mixing ratios, developer volume, and processing time. It ensures consistent results across repeat visits and when different stylists serve the same client. Tilavon's color formula tracking stores formulas with photos and links them directly to each client's profile and service history.
Learn about color trackingIntake Form
An intake form is a questionnaire that collects essential client information before their first appointment or a specific service, including medical history, allergies, skin sensitivities, and service preferences. Digital intake forms save time and reduce liability. Tilavon offers customizable digital intake forms that clients can complete on their phone before arriving, with responses automatically saved to their profile.
Digital Waiver
A digital waiver is an electronic consent or liability release form that clients sign before receiving certain services such as chemical treatments, lash extensions, or waxing. It protects the salon legally and is stored securely for future reference. Tilavon's digital waivers support e-signatures on any device, automatic expiration reminders, and secure cloud storage with instant retrieval.
Client Segmentation
Client segmentation is the practice of dividing a salon's client base into groups based on shared characteristics such as visit frequency, average spend, preferred services, or demographics. It enables targeted marketing campaigns and personalized promotions. Tilavon's client segmentation tools automatically categorize clients into segments like VIP, at-risk, new, and lapsed for automated marketing workflows.
No-Show Protection
No-show protection refers to policies and tools that reduce the financial impact of clients who fail to show up for scheduled appointments. Common methods include requiring deposits at booking, storing a card on file, and charging cancellation fees. Tilavon's no-show protection system collects deposits during online booking, enforces configurable cancellation policies, and automatically charges no-show fees when enabled.
Read our guide to reducing no-showsCard on File
Card on file is a payment method where a client's credit or debit card information is securely stored in the salon's system for future charges, including no-show fees, late cancellation penalties, or express checkout. The card data is tokenized for PCI compliance. Tilavon securely stores cards on file using PCI-compliant tokenization through its integrated payment processors.
Client Retention Rate
Client retention rate is a metric that measures the percentage of clients who return to the salon within a defined period, typically 90 days. A higher retention rate indicates stronger client loyalty and more predictable revenue. Tilavon's analytics dashboard tracks retention rates by technician, service category, and time period, and triggers automated win-back campaigns when clients become at risk of churning.
Point of Sale
POS System
A POS (point of sale) system is the hardware and software combination used to process sales transactions in a salon, including service charges, product sales, tips, and discounts. Modern salon POS systems go beyond payment processing to include appointment management, inventory tracking, and reporting. Tilavon's POS system is purpose-built for salons with walk-in queue management, split payments, commission tracking, and multilingual support.
Explore Tilavon POS featuresSplit Payment
Split payment is the ability to divide a single transaction across multiple payment methods, such as part cash and part credit card, or between two or more clients sharing a bill. It is common in salons where couples or groups visit together. Tilavon supports unlimited split payments per transaction across any combination of cash, credit card, debit card, gift card, and account credit.
Contactless Payment
Contactless payment is a method of completing a transaction by tapping or hovering a payment card, smartphone, or wearable device near a compatible terminal using NFC (near-field communication) technology. It is faster than chip insertion or swiping and more hygienic. Tilavon supports Apple Pay, Google Pay, and tap-to-pay cards through its integrated payment terminals.
Gift Card
A gift card is a prepaid stored-value card that can be purchased as a gift and redeemed for salon services or retail products. Gift cards generate upfront revenue and bring new clients into the salon. Tilavon offers both physical and digital gift cards with custom denominations, email delivery, balance tracking, and automatic redemption at checkout.
Package / Membership
A package or membership is a bundled offering where clients prepay for a set of services at a discounted rate or subscribe to a recurring plan with monthly benefits. Packages increase average revenue per client and improve retention. Tilavon supports service packages with automatic visit tracking and membership plans with recurring billing, member-only pricing, and usage limits.
Interchange-Plus Pricing
Interchange-plus pricing is a transparent credit card processing fee structure where the merchant pays the card network's interchange fee plus a fixed markup from the payment processor. It is typically more cost-effective than flat-rate pricing for businesses processing over a few thousand dollars per month. Tilavon integrates with interchange-plus processors like Helcim to give salon owners the lowest possible processing rates.
Processing Fee
A processing fee is the charge a salon pays to its payment processor for each credit or debit card transaction. It typically consists of interchange fees, assessment fees, and the processor's markup, expressed as a percentage plus a per-transaction amount. Tilavon's fee calculator helps salon owners compare processing costs across different providers and estimate their monthly payment processing expenses.
Try the fee calculatorCash Drawer Management
Cash drawer management encompasses the processes of tracking cash flow through the register, including opening counts, cash-in and cash-out transactions, pay-ins, pay-outs, and closing reconciliation. Proper cash drawer management prevents theft and accounting errors. Tilavon's POS tracks every cash drawer event with employee attribution, automatic variance detection, and detailed shift reports.
Marketing & Growth
Online Booking
Online booking is a self-service system that allows clients to schedule salon appointments through a website, app, or social media link without calling the salon. It captures bookings 24/7 and reduces front desk workload. Tilavon's online booking page is customizable with your brand colors, supports service add-ons and deposit collection, and syncs instantly with your salon calendar.
See online booking featuresWin-Back Campaign
A win-back campaign is an automated marketing effort that targets lapsed clients who have not visited the salon within a specified timeframe, typically 60 to 90 days. It uses personalized offers like discounts or free add-on services to encourage a return visit. Tilavon's marketing automation can trigger win-back SMS and email campaigns automatically when clients pass their expected rebooking window.
Marketing Automation
Marketing automation is the use of software to execute repetitive marketing tasks automatically based on triggers and schedules, such as sending birthday offers, post-visit thank-you messages, or rebooking reminders. It saves time and increases client engagement without manual effort. Tilavon's marketing automation includes pre-built campaign templates for birthdays, win-backs, review requests, and seasonal promotions.
Explore marketing automationLoyalty Program
A loyalty program is a structured rewards system that incentivizes repeat visits by giving clients points, stamps, or credits for each purchase or visit, which can be redeemed for discounts or free services. It increases client retention and lifetime value. Tilavon offers a digital stamp card loyalty program where clients earn stamps via QR code check-in and redeem rewards automatically at checkout.
See loyalty stamp card featuresSMS Reminders
SMS reminders are automated text messages sent to clients before their scheduled appointments to reduce no-shows and late arrivals. They typically include the appointment date, time, service, and a link to confirm or reschedule. Tilavon sends customizable SMS reminders at configurable intervals before each appointment, with one-tap confirm and reschedule options.
See reminder featuresTwo-Way Texting
Two-way texting is a messaging capability that allows the salon and clients to exchange text messages in real time through the salon's business phone number. It goes beyond one-way reminders to enable conversations about appointment changes, service questions, and follow-ups. Tilavon's two-way texting feature keeps all client conversations organized in a single inbox tied to each client's profile.
Google Reserve
Google Reserve is a booking integration that allows potential clients to schedule appointments directly from Google Search results, Google Maps listings, and Google Business Profiles without visiting the salon's website. It reduces friction in the booking process and captures high-intent local searches. Tilavon integrates with Google Reserve so that bookings made through Google flow directly into the salon's appointment calendar.
Referral Program
A referral program is a structured incentive system that rewards existing clients for bringing new clients to the salon. Rewards can include account credits, free services, or discounts for both the referrer and the new client. Tilavon's referral program generates unique referral codes for each client, tracks conversions, and automatically applies rewards when a referred client completes their first visit.
Technology
Salon Management Software
Salon management software is an all-in-one digital platform that handles the core operations of a salon or barbershop, including appointment scheduling, point of sale, client management, employee management, inventory tracking, and business reporting. It replaces paper calendars, spreadsheets, and disconnected tools with a unified system. Tilavon is salon management software built specifically for nail salons, hair salons, barbershops, and spas with multilingual support in English, Vietnamese, Spanish, and Chinese.
Cloud-Based POS
A cloud-based POS is a point of sale system where transaction data, client records, and business information are stored on remote servers and accessible from any internet-connected device. It eliminates the need for local server hardware and enables real-time access from anywhere. Tilavon's cloud-based POS syncs data instantly across all devices, provides automatic backups, and allows salon owners to monitor their business from their phone.
AI Voice Receptionist
An AI voice receptionist is an artificial intelligence system that answers phone calls to the salon, handles common inquiries, books appointments, and routes calls to staff when needed. It ensures every call is answered even during busy hours or after closing. Tilavon's AI voice receptionist speaks English, Vietnamese, Spanish, and Chinese, books appointments directly into the salon calendar, and provides callers with real-time availability.
Learn about the AI assistantQR Check-In
QR check-in is a contactless arrival process where clients scan a QR code displayed at the salon entrance using their smartphone to notify the front desk of their arrival. It streamlines the check-in process and can prompt clients to complete intake forms or join the waitlist. Tilavon's QR check-in automatically notifies the assigned technician, updates the waiting list, and can trigger loyalty stamp collection.
Multi-Location Management
Multi-location management is the ability to operate and monitor multiple salon locations from a single software platform. It provides centralized reporting, shared client databases, cross-location booking, and consistent pricing and policies. Tilavon's multi-location management supports up to three locations on the Multi-Salon plan with consolidated dashboards, per-location inventory, and staff scheduling across branches.
Data Migration
Data migration is the process of transferring client records, appointment history, product catalogs, and other business data from an existing salon software system to a new one. It ensures continuity of operations and preserves historical information. Tilavon offers free data migration from any salon software, including Vagaro, Mindbody, Boulevard, Square, Fresha, and spreadsheet-based systems.
Learn about free data migrationSaaS (Software as a Service)
SaaS, or Software as a Service, is a software delivery model where the application is hosted in the cloud and accessed through a web browser or app on a subscription basis rather than installed on local computers. Updates, maintenance, and security are handled by the provider. Tilavon operates as a SaaS platform, which means salon owners always have the latest features without manual updates, and their data is securely backed up and accessible from any device.