Stop Client Loss Before It Happens
How this feature helps your salon succeed
Early Warning System
Identifies at-risk clients before they churn by analyzing visit frequency patterns and detecting overdue returns.
Lifetime Value Tracking
Calculates each client's lifetime value and preferred technician affinity for targeted retention efforts.
Risk Scoring
Categorizes clients as Medium, High, or Critical risk based on how overdue they are relative to their personal visit pattern.
One-Click Win-Back
Flags clients who reach high-risk status so you can send a personalized win-back email in one click from the at-risk list.
Churn Prediction & Retention Features
Our 客户流失预测与挽回 feature includes everything you need to manage this aspect of your salon efficiently.
- Statistical analysis of visit intervals per client
- Risk scoring: Medium, High, Critical levels
- Lifetime value calculation per client
- Preferred technician affinity tracking
- One-click win-back sending from the at-risk client list
- 30-day cooldown between campaigns per client
- Win-back success rate tracking
- Dashboard with at-risk client list and filters
客户流失预测与挽回 Screenshot
Churn Prediction in Action
See how salons use this feature every day
Proactive Retention
Sarah usually visits every 3 weeks but hasn't been in for 5 weeks. The system flags her as High Risk on your at-risk list, and you can send her a personalized win-back email in one click — with a discount if you choose to offer one.
Owner Dashboard
The owner checks the churn dashboard Monday morning and sees 8 clients at Critical risk. She reviews each one and decides to have their preferred technician personally reach out.
怎么看出一位美甲店的老客快要不来了？
看的是每位客人自己的节奏，而不是给所有人定一个统一的期限。Tilavon 会根据客人已完成的到店记录（至少三次）算出这位客人平时隔多少天来一次，再看现在已经拖了多少天。拖得越久，风险越高：中等、高或严重。本来就来得不规律的客人评分会宽松一些，因为晚几天在他们身上说明不了什么。这份名单每晚更新，会显示每位客人在您店里花了多少钱、平时找哪位技师，方便您给一位客人或一整组客人发挽回邮件，并可附上折扣。同一位客人在 30 天内不会再收到第二封挽回邮件。
Frequently Asked Questions About 客户流失预测与挽回
Common questions salon and barbershop owners ask about this feature
Tilavon 查看每位客人已完成并付款的到店记录，算出这位客人自己的正常间隔 —— 有人三周一次，有人八周一次。至少要有三次到店记录才会开始判断。一旦客人超过自己的正常间隔，Tilavon 会按超出的比例衡量拖延程度，标为中等、高或严重。本来就来得不规律的客人评分更宽松，因为在他们身上迟到的意义较小。整份名单每晚重新计算。
在流失风险名单上，您可以给一位客人或一整组客人发挽回邮件，可以附上折扣码，也可以在邮件里提到他常找的那位技师。同一位客人在 30 天内不会再收到第二封，不会打扰到人；系统还会统计发出了多少封、有多少客人真的回来了。挽回优惠属于促销内容，所以通过电子邮件发送；短信只用于预约提醒和确认。
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