Key Benefits
How this feature helps your salon succeed
Two-Way Conversations
Have real-time SMS conversations with clients for questions, confirmations, and personalized follow-ups.
Bulk Campaigns
Send targeted promotions and announcements to specific client segments with one click.
Multilingual Templates
Pre-built message templates in English, Vietnamese, Spanish, and Chinese for your diverse client base.
TCPA Compliant
Built-in opt-in/opt-out management and consent tracking keeps your salon compliant with messaging regulations.
Everything You Need
Our sms & two-way messaging feature includes everything you need to manage this aspect of your salon efficiently.
- Two-way SMS conversations with individual clients
- Bulk campaign messaging to targeted client segments
- Pre-built message templates for common salon communications
- Multilingual templates in English, Vietnamese, Spanish, and Chinese
- Broadcast messaging for promotions and salon announcements
- TCPA-compliant opt-in and opt-out management
- Delivery tracking with read receipt analytics
- Automated birthday and anniversary messages
- Win-back messages for lapsed clients
- Appointment confirmation reply handling
- Message scheduling for optimal send times
- Client message history linked to profiles
- WhatsApp Business integration (coming soon)
SMS & Two-Way Messaging Screenshot
Common Use Cases
See how salons use this feature every day
Appointment Confirmations
Clients reply 'YES' to confirm or 'RESCHEDULE' to change their appointment, and the system updates the calendar automatically.
Flash Promotions
Fill slow afternoon slots by sending a targeted 20%-off promotion to clients who haven't visited in 30 days.
Client Questions
A client texts to ask about nail art pricing. Your front desk replies directly from the Tilavon dashboard without switching to a personal phone.
Does Tilavon support two-way SMS messaging for nail salons?
Yes. Tilavon includes built-in two-way SMS messaging that lets nail salon owners and staff have real-time text conversations with clients. Beyond one-on-one messaging, you can send bulk campaigns to targeted client segments, use pre-built multilingual templates in English, Vietnamese, Spanish, and Chinese, and broadcast promotions to your entire client list. All messaging is TCPA compliant with automatic opt-in and opt-out management, delivery tracking, and analytics. Automated messages for birthdays, appointment reminders, and win-back campaigns run without manual effort to keep your salon top-of-mind.
Related Features
Explore other features that work great with SMS & Two-Way Messaging