Payments Made Simple
Accept every payment method your clients prefer — cards, cash, gift cards, and contactless — with a POS system built specifically for salon checkout workflows.
Complete Payment Toolkit
From the moment a service is complete to end-of-day reconciliation, Tilavon handles every step of the payment process.
Processing Card Payments
Accept chip, tap, and swipe transactions through your connected terminal.
Cash Handling
Record cash payments with automatic change calculation.
Gift Card Redemption
Redeem gift cards at checkout with automatic balance tracking.
Split Payments
Divide a ticket across multiple payment methods with ease.
Tip Handling
Collect tips on-screen or at the terminal, with full reporting.
Refunds & Voids
Issue full or partial refunds, or void same-day transactions.
Receipt Options
Send receipts by print, email, or SMS based on client preference.
End-of-Day Reconciliation
Close out your day with a complete summary of all transactions.
Supported Payment Processors
Connect Stripe, Square, or SumUp to start accepting card payments.
Processing Card Payments
Card payments are the most common transaction type in salons. Here is how to process a card payment from start to finish:
Select the Ticket
From the dashboard or the Tickets page, find the completed service ticket and tap Checkout. The payment screen opens with the service total, tax, and any applied discounts pre-calculated.
Tap Charge
Review the total and tap Charge. If a tip has not been added yet, the tip entry screen appears first (see Tip Handling below). After the tip, the system sends the charge to your connected terminal.
Client Pays at Terminal
The client inserts, taps, or swipes their card on the terminal. The transaction processes in real time, typically completing in 2-3 seconds. Tilavon displays a success or failure message immediately.
Confirmation & Receipt
Once approved, the ticket is marked as Paid and the client is offered a receipt via print, email, or SMS. The payment appears in your transaction history and is included in your daily revenue totals.
Cash Handling
Cash transactions are recorded in Tilavon to keep your books accurate and your end-of-day reconciliation balanced.
Processing a Cash Payment
On the payment screen, select Cash as the payment method. Enter the amount tendered by the client. Tilavon calculates the change due automatically and displays it on screen.
Change Calculation
The change amount is displayed prominently so front desk staff can quickly count back the correct change. Once you confirm the payment, the ticket is closed and recorded as a cash transaction in your daily totals.
Gift Card Redemption
Tilavon tracks gift card balances and makes redemption seamless during checkout.
Redeem at Checkout
On the payment screen, select Gift Card and enter the card number or scan the barcode. The current balance is displayed. If the balance covers the full amount, the ticket is paid. If not, the remaining balance is applied and you can collect the difference with another payment method.
Balance Tracking
Gift card balances are updated in real time. Clients can check their balance at any time by asking front desk staff, or you can look it up in the Gift Cards section under Payments. When a card reaches zero, it is marked as fully redeemed.
Split Payments
Split payments let clients use more than one payment method on a single ticket — a common request when friends visit together or when a client has a partial gift card balance.
How to Split
On the payment screen, tap Split Payment. Enter the amount for the first payment method (e.g., $25 on gift card), process it, then the remaining balance is displayed for the next method. You can split across up to four payment methods per ticket.
Common Split Scenarios
The most common splits are gift card plus credit card, two credit cards (when friends split a bill), and cash plus card. Each split is recorded as a separate transaction line on the receipt so both parties have a record.
Tip Handling
Tips are a significant part of technician compensation. Tilavon makes tip collection smooth and ensures accurate reporting.
Tip Entry
After the service total is confirmed, the tip screen presents the client with suggested tip amounts (15%, 18%, 20%, 25%) and a custom option. The client can select on the tablet or enter the tip on the card terminal depending on your setup.
Suggested Tip Amounts
You can customize the suggested tip percentages under Settings > Payments > Tip Settings. The default options are 15%, 18%, 20%, and 25%, but you can change these to match your salon's norms. A No Tip option is always available.
Tip Reporting
All tips are recorded on the ticket and attributed to the technician who performed the service. The daily tip report shows total tips per technician, broken down by cash and card. Tips are also included in your payroll and commission reports.
Tip Configuration
Configure whether tips are calculated into commission (included in the service total for commission purposes) or passed through directly to the technician. This is set per commission rule under Settings > Commission Rules.
Refunds & Voids
When you need to reverse a charge, Tilavon supports both refunds and voids depending on the timing.
Full Refunds
Navigate to Payments > Transaction History, find the transaction, and tap Refund. Select Full Refund to reverse the entire amount. Card refunds are sent to the original payment method and typically appear on the client's statement within 5-10 business days.
Partial Refunds
For partial refunds, enter the specific amount to refund. This is useful when a client was overcharged for one service but the rest of the ticket is correct. The partial amount is sent back to the original payment method.
Void Transactions
Same-day transactions can be voided instead of refunded. Voids cancel the transaction before it settles, so the charge never appears on the client's statement. Voiding is faster than refunding and avoids processing fees on the reversed amount.
Receipt Options
After every completed payment, Tilavon offers flexible receipt delivery so clients get their confirmation how they prefer it.
Printed Receipts
If you have a receipt printer connected, tap Print to generate a physical receipt. Receipts include your salon name, address, service details, payment breakdown, tip amount, and a thank-you message. You can customize the footer in Settings > Receipts.
Email & SMS Receipts
Tap Email or Text to send a digital receipt. Email receipts include a formatted breakdown of the visit. SMS receipts are a concise summary with a link to the full receipt online. Client receipt preferences are saved so the system defaults to their choice on future visits.
End-of-Day Reconciliation
At the end of each business day, the reconciliation report gives you a complete picture of all money that moved through your salon.
Daily Close-Out
Navigate to Payments > Close Day to generate the daily reconciliation report. The report totals all card transactions, cash collected, gift card redemptions, refunds, and voids. Card totals should match your payment processor's settlement amount.
Reconciliation Report
The report breaks down revenue by payment method, technician, and service category. It also shows your tip totals, discount amounts, and tax collected. You can export the report as a PDF or CSV for your accountant or bookkeeping software.
Supported Payment Processors
Tilavon integrates with three major payment processors so you can choose the one that best fits your needs and existing setup.
Stripe
Stripe offers competitive processing rates and supports the widest range of card types including international cards. Compatible terminals include the BBPOS WisePOS E and Stripe Reader S700. Ideal for salons that want advanced reporting and global card acceptance.
Square
Square is popular with small businesses for its simple pricing and easy setup. Compatible terminals include the Square Terminal and Square Reader. A great choice if you already use Square for other aspects of your business.
SumUp
SumUp offers some of the lowest per-transaction fees and lightweight, portable readers. Compatible devices include the SumUp Air and SumUp Solo. Best for salons that want to minimize processing costs.
Bring Your Own Processor
Already processing payments with Stripe, Square, or SumUp? Just connect your existing account to Tilavon. Your rates, deposit schedule, and terminal hardware all carry over — no need to switch providers or renegotiate terms.
Frequently Asked Questions
What payment methods are supported?
Tilavon supports credit and debit cards (Visa, Mastercard, Amex, Discover), contactless payments (Apple Pay, Google Pay), cash, gift cards, and checks. Card payments are processed through your connected payment processor (Stripe, Square, or SumUp).
How do split payments work?
During checkout, tap Split Payment to divide the total across multiple payment methods. For example, a client can pay part with a gift card and the remainder with a credit card. You can split between up to four payment methods on a single ticket.
How do I process a refund?
Navigate to Payments > Transaction History, find the transaction, and tap Refund. You can issue a full or partial refund. Card refunds are sent back to the original payment method and typically appear within 5-10 business days. Same-day transactions can be voided instead.
Which payment terminals work with Tilavon?
For Stripe: BBPOS WisePOS E and Stripe Reader S700. For Square: Square Terminal and Square Reader. For SumUp: SumUp Air and SumUp Solo. Any terminal supported by your chosen processor will work with Tilavon.
Are tips included in commission calculations?
That depends on your configuration. You can set commissions to be calculated on the pre-tip service amount, on the total including tips, or pass tips through directly to the technician. Configure this under Settings > Commission Rules.