Streamline Your Check-In Flow
From scheduled appointments to walk-ins, Tilavon handles every check-in scenario with an efficient queue system that keeps your salon running smoothly.
The Complete Check-In Workflow
Six interconnected features that work together to move clients from arrival to service with minimal wait time.
Checking In Appointments
Quickly check in scheduled clients and move them to the service queue.
Walk-In Handling
Add walk-in clients to the queue with automatic technician assignment.
Turn Queue Management
Fair rotation system that assigns clients to technicians automatically.
Auto-Ticket Creation
Service tickets are created automatically when a client is checked in.
Service Modifications
Add, remove, or change services on an active ticket at any time.
Kiosk Self-Check-In
Let clients check themselves in using a tablet at your front desk.
Checking In Appointments
When a client with an existing appointment arrives at your salon, checking them in takes just a few taps and triggers the rest of the workflow automatically.
Find the Appointment
On the dashboard, today's appointments are listed chronologically. You can also search by client name or phone number using the search bar at the top of the screen.
Click Check In
Tap the Check In button next to the appointment. The appointment status changes from Confirmed to Checked In and a timestamp is recorded for wait time tracking.
Confirm Services
A confirmation dialog shows the booked services. If the client wants to add or change anything, you can modify the services right here before completing the check-in.
Queue Placement
The client is placed into the turn queue at the position matching their appointment time. If their assigned technician is available, they are moved to the front. The technician receives a notification that their client has arrived.
Walk-In Handling
Walk-ins are a major part of salon revenue, and Tilavon makes handling them as smooth as scheduled appointments.
Register a New Walk-In
Click the New Walk-In button on the dashboard or check-in screen. Enter the client's name and phone number, or search for an existing client. Select the services they want and Tilavon adds them to the turn queue automatically.
Returning Walk-In Clients
If the walk-in client has visited before, their profile appears when you search their name or phone number. Their service history and preferences are available, making it easy to suggest their usual services.
Automatic Technician Assignment
Walk-ins are assigned to the next available technician based on your turn rotation rules. If the client requests a specific technician, you can override the automatic assignment. The system adjusts the rotation to keep turns fair.
Turn Queue Management
The turn queue is the backbone of fair client distribution in your salon. It ensures every technician gets an equitable share of walk-in clients while respecting appointment assignments.
Rotation Rules
Tilavon maintains a turn order based on who has been waiting the longest since their last client. When a technician finishes a service, they move to the top of the available list. Walk-in clients are assigned to the technician who has waited the longest.
Priority Handling
Scheduled appointments always take priority over walk-ins for the assigned technician. If a technician has an appointment arriving in 15 minutes, they will not be assigned a walk-in that would cause a conflict.
Skip & Reassign
If a technician needs to step away or cannot take the next client, you can skip their turn. The client is reassigned to the next available technician, and the skipped technician retains their position for the next assignment.
Fair Turn Tip
Review the turn queue at the start of each day to make sure the rotation order is correct. If a technician arrived late or left early the previous day, you can manually adjust their position to keep things fair.
Auto-Ticket Creation
When you check in a client, Tilavon automatically creates a service ticket that tracks everything from services rendered to the final payment.
Automatic Creation
The moment a client is checked in, a service ticket is generated with the client's name, assigned technician, and selected services pre-populated. There is no need to create tickets manually.
Ticket Contents
Each ticket includes the client name, technician, service list with prices, start time, and status. As the service progresses, the ticket tracks duration and any modifications. When the service is complete, the ticket is ready for checkout with the total calculated.
Service Modifications
Clients often decide to add services during their visit. Tilavon lets you modify the ticket at any point before checkout.
Add Services
Open the active ticket and tap Add Service. Browse the service menu or search by name. The new service is added to the ticket, the price recalculates, and the estimated completion time updates.
Remove Services
If a client decides to skip a service, tap the service on the ticket and select Remove. The price adjusts immediately. Removed services are logged in the ticket history for your records.
Price Adjustments
You can override the price of any service on the ticket for special situations like discounts, loyalty rewards, or price matching. The original price is preserved in the history so you can track the adjustment.
Kiosk Self-Check-In
Kiosk mode turns any tablet into a self-service check-in station, freeing your front desk staff to focus on other tasks during busy periods.
Setting Up Kiosk Mode
Navigate to Settings > Kiosk and toggle Enable Kiosk Mode. Open the kiosk URL on a tablet browser and it enters a locked full-screen mode. The kiosk displays your salon logo and a welcoming check-in prompt.
Appointment Check-In Flow
Clients with appointments enter their name or phone number on the kiosk screen. The system finds their appointment, shows the details for confirmation, and checks them in with a single tap. They see a confirmation message with their estimated wait time.
Walk-In Flow
Walk-in clients select New Visit on the kiosk, enter their name and phone number, and choose from your service menu. They are added to the turn queue and see their estimated wait time. An optional step lets them request a specific technician.
Kiosk Tip
Place the kiosk tablet on a stand near your entrance with a clear sign that says Check In Here. Most clients find it intuitive, but having a staff member nearby for the first few weeks helps anyone who needs guidance.
Frequently Asked Questions
What happens when I check in a client?
When you check in a client, Tilavon creates an active service ticket, moves the client into the turn queue, updates the dashboard waitlist, and notifies the assigned technician. The appointment status changes from Confirmed to Checked In, and the client's wait time begins tracking.
How do walk-ins work with the turn system?
Walk-ins are added to the turn queue and assigned to the next available technician based on your rotation rules. Walk-ins are interleaved fairly with appointments so no technician is skipped. If a client requests a specific technician, you can override the automatic assignment.
Can clients check themselves in?
Yes. Enable Kiosk Mode in Settings to turn any tablet into a self-service check-in station. Clients enter their name or phone number, confirm their appointment, and are added to the queue automatically. Walk-ins can also use the kiosk to select services and join the waitlist.
Can I add services after check-in?
Absolutely. Open the active ticket from the dashboard or the Tickets page and tap Add Service. The new service is added to the ticket, the price updates automatically, and the technician sees the updated service list. You can add or remove services at any point before checkout.