Tilavon Terms of Service

1. THE SERVICE & SUBSCRIPTIONS

1.1 Subscription Models.

The Service is provided on a subscription basis. You may elect to be billed on a monthly or annual cycle as indicated during registration.

1.2 No-Refund Policy.

All fees are non-refundable. If you cancel an annual subscription prior to the end of your 12-month term, you will retain access to the Service until the end of that term. No pro-rated refunds or credits will be issued for the unused portion of a prepaid term.

1.3 Automatic Renewal.

Subscriptions automatically renew at the end of each billing cycle unless cancelled through your account settings at least twenty-four (24) hours prior to the renewal date. Cancellation may be performed online; no phone call or human interaction is required.

1.4 Hardware & Protective Plans.

Hardware sold or bundled by Cordanta LLC is covered only by the manufacturer's 1-year limited warranty. An optional "Tilavon Care" protection plan (if elected) extends coverage to accidental damage for an additional monthly fee. All hardware returns require a valid Return Material Authorization (RMA); Cordanta LLC is not liable for incidental or consequential damage occurring during shipping or handling.

1.5 Age Requirement.

You must be at least 18 years old (or the age of majority in your jurisdiction, if older) to register for or use the Service. By registering, you represent and warrant that you meet this requirement. If we learn that an account is held by a minor, we may suspend it immediately without refund.

1.6 Support Scope.

Support is provided remotely during normal business hours (Eastern Time, Monday–Friday, excluding holidays). We are not obligated to provide on-site support, repair local hardware, or troubleshoot your internet connection, point-of-sale peripherals, or third-party software not explicitly covered in our documentation.

2. PAYMENTS, FEES, & TAXES

2.1 Pricing Adjustments.

Cordanta LLC reserves the right to change the fees for the Service at any time. We will provide at least thirty (30) days' notice of any price increase via the email address associated with your account.

• Monthly: Increases apply to the next billing cycle following the notice.
• Annual: Increases apply upon your next scheduled renewal date.

2.2 Responsibility for Taxes.

You are responsible for all sales, use, and value-added taxes associated with your use of the Service, excluding taxes based on Cordanta LLC's net income.

2.3 No Professional Advice.

Tilavon provides tools to calculate sales tax, gratuities, and technician commissions. These tools are for convenience only. We do not provide tax, legal, or accounting advice. You are solely responsible for verifying the accuracy of all calculations and for your own compliance with local, state, and federal laws.

2.4 Payment Processing & Chargebacks.

You are responsible for all chargeback, fraud, and PCI-DSS non-compliance fees arising from transactions processed through our integrated payment partners (e.g., Helcim, Stripe). You agree to indemnify and hold Cordanta LLC harmless against any such fees and related legal costs.

3. TERM & TERMINATION

3.1 Termination for Convenience by Company.

We reserve the right to terminate your account or discontinue the Service, in whole or in part, at any time and for any reason (including, but not limited to, the discontinuation of the Tilavon platform).

• Notice: We will provide at least thirty (30) days' notice prior to such termination.
• Refund Exception: If we terminate your Service for convenience (and not due to your breach of these Terms), we will provide a pro-rated refund for any prepaid, unused fees.

3.2 Termination for Cause.

We may suspend or terminate your access immediately, without notice, if you violate these Terms, fail to pay fees when due, or engage in activity that harms the Service or other users.

3.3 Effect of Termination.

Upon termination, your right to use the Service ceases immediately. Sections 4 (Data Ownership), 5.2 (Indemnity), 6 (Intellectual Property), 7 (Limitation of Liability), 8 (Governing Law), and 9 (General Provisions) survive termination.

4. DATA OWNERSHIP & USAGE

4.1 Customer Data.

You retain ownership of all data you upload to the Service (e.g., client lists, appointments, employee records). You grant us a worldwide, non-exclusive license to host, transmit, and display this data solely to provide the Service to you.

4.2 Resultant Data.

We reserve the right to use anonymized, aggregated, and de-identified data derived from your use of the Service ("Resultant Data") for analytics, product improvement, industry benchmarking, and AI model training. This data does not identify you or your clients.

4.3 Data Portability.

Upon cancellation, you have thirty (30) days to export your data in a standard format (CSV/JSON) via your account settings. After 30 days, we reserve the right to delete all data associated with your account without further notice. You are solely responsible for maintaining your own independent backups of all Customer Data. Cordanta LLC does not guarantee recovery of data deleted by you or after the 30-day export window.

4.4 Data Lawfulness Warranty.

You warrant that all data you upload is collected, processed, and disclosed in compliance with applicable privacy and data-protection laws (including CCPA/CPRA, if applicable). A separate Privacy Policy governs Cordanta LLC's handling of personal data and is incorporated by reference.

5. COMMUNICATION & COMPLIANCE

5.1 SMS & Marketing Consent.

If you use Tilavon to send SMS notifications, marketing messages, or automated calls, you represent and warrant that you have obtained Prior Express Written Consent from each recipient in full compliance with the Telephone Consumer Protection Act (TCPA), A2P 10DLC regulations, and all applicable state teal-list/Do-Not-Call rules. You must retain records of Prior Express Written Consent for at least 4 years and, upon our reasonable request, provide proof of consent for any recipient. We reserve the right to audit your consent practices once per year if we receive a complaint or regulatory inquiry.

5.3 Account Security.

You are solely responsible for (a) maintaining the confidentiality of your account credentials, (b) all activity that occurs under your account, and (c) notifying us immediately of any unauthorized use. We are not liable for any loss or damage arising from your failure to secure your account.

5.2 Indemnity for Fines.

You agree to indemnify, defend, and hold Cordanta LLC harmless against any fines, penalties, statutory damages, or legal fees (including reasonable attorneys' fees) resulting from your failure to obtain proper consent, your sending of unsolicited messages, or your violation of telecom/compliance laws via the Service.

6. INTELLECTUAL PROPERTY & FEEDBACK

6.1 Ownership.

Cordanta LLC owns all rights, titles, and interests in the Tilavon software, including all UI/UX design, source code, object code, documentation, and brand assets. No license is granted except the limited, revocable, non-transferable right to access the Service as a subscribed customer.

6.2 Feedback License.

If you provide suggestions, bug reports, or feedback regarding the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use and implement such feedback without any obligation or compensation to you.

6.3 IP Indemnity (Company to Customer).

Cordanta LLC will defend, indemnify, and hold Customer harmless against any third-party claim that the Tilavon software directly infringes a U.S. patent or copyright, subject to: (a) prompt written notice of the claim, (b) our sole control of the defense and settlement, and (c) exclusions for (i) combinations with hardware/software not provided by us, (ii) use in violation of these Terms, or (iii) modified versions not created by us. If the software is held infringing, we may, at our option: (1) obtain a license, (2) modify it to be non-infringing, or (3) terminate your license and refund the prepaid, unused fees for the affected module.

6.4 No Resale.

You may not resell, sublicense, lease, loan, or otherwise redistribute the Service to third parties, nor may you white-label, rebrand, or offer the Service as part of your own software platform. Violation constitutes material breach and may result in immediate termination.

7. LIMITATION OF LIABILITY & WARRANTY

7.1 "As-Is" Provision.

The Service is provided "AS IS" and "AS AVAILABLE." We do not warrant that the Service will be uninterrupted, error-free, secure, or compatible with your specific hardware, internet connection, or third-party integrations. We target 99.9% monthly uptime, but this is a marketing goal, not a contractual guarantee.

7.2 Liability Cap.

To the maximum extent permitted by law, Cordanta LLC's total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount paid by you to the Company during the twelve (12) months immediately preceding the claim. In no event shall we be liable for lost profits, lost data, business interruption, or consequential, incidental, special, or punitive damages.

7.3 AI-Driven Features.

AI-driven features (including but not limited to the Tilavon AI Receptionist, chatbots, and automated call routing) are provided "As Is." You are solely responsible for all call scripts, disclosures, and compliance with FCC, state telecom, and automated-call rules. Cordanta LLC's liability for AI features is limited to the amount you paid for that specific feature in the preceding 12 months.

7.4 Exceptions to Limitations.

Nothing in this Section 7 limits or excludes liability for: (a) gross negligence, (b) willful misconduct, (c) death or personal injury caused by our negligence, or (d) any other liability that cannot be limited or excluded under applicable law.

8. GOVERNING LAW & DISPUTE RESOLUTION

8.1 Jurisdiction.

These Terms are governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of laws principles.

8.2 Venue.

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Charleston County, South Carolina. You irrevocably submit to the personal jurisdiction of such courts.

8.3 Mandatory Arbitration.

Both parties agree to resolve any disputes, claims, or controversies arising out of or relating to these Terms or the Service through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except that either party may bring an individual action in small-claims court. Arbitration shall take place in Charleston County, South Carolina, unless both parties agree otherwise. Class arbitration, class actions, and public injunctive relief are waived; you may only seek relief on an individual basis. Notwithstanding the arbitration requirement, either party may seek immediate equitable relief (including temporary restraining orders, preliminary injunctions, or specific performance) in a court of competent jurisdiction to prevent irreparable harm, including but not limited to breach of confidentiality, IP infringement, or unauthorized data access.

9. GENERAL PROVISIONS

9.1 Severability.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remainder of the Terms shall remain in full force and effect.

9.2 Entire Agreement.

These Terms, together with the Privacy Policy, any Hardware Addendum, and any order forms or service level agreements expressly referenced herein, constitute the entire agreement between the parties and supersede all prior or contemporaneous discussions, proposals, or agreements, whether oral or written.

9.3 Third-Party Integrations.

The Service may integrate with third-party platforms (e.g., QuickBooks, Google Reviews, online booking engines). Cordanta LLC is not responsible for the availability, accuracy, performance, or privacy practices of such third-party services. Your use of any third-party integration is at your own risk and subject to the third party's own terms.

9.4 Export Control & Sanctions.

You certify that you are not located in, under the control of, or a national of any country embargoed by the United States, and that you will not use the Service in violation of U.S. export control laws or economic sanctions.

9.5 No Agency.

Nothing in these Terms creates an agency, partnership, or joint venture relationship between the parties.

9.6 Assignment.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

9.7 Notices.

All notices from us will be sent via email to the address associated with your account or posted prominently within the Service. You are responsible for keeping your email address current.

9.8 Changes to These Terms.

We may update these Terms from time to time. We will provide at least thirty (30) days' notice of any material changes via email or in-app notification. Continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

9.9 Force Majeure.

Neither party shall be liable for any failure or delay in performance (other than payment obligations) due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, internet or power outages, or failures of third-party providers. The affected party shall notify the other promptly and use commercially reasonable efforts to resume performance.