Key Benefits
How this feature helps your salon succeed
Auto-Notifications
Clients on the waitlist receive automatic SMS alerts the moment a slot opens, so you fill cancellations fast.
VIP Priority
Membership and VIP clients get priority placement on the waitlist, rewarding your best customers.
Real-Time Wait Times
Walk-in clients see accurate estimated wait times on the kiosk display and their phones.
Smart Overbooking
Data-driven overbooking rules based on no-show history maximize chair utilization without overcrowding.
Everything You Need
Our smart waitlist & queue feature includes everything you need to manage this aspect of your salon efficiently.
- Auto SMS notification when a waitlisted slot opens
- VIP and membership priority tier placement
- Real-time estimated wait times for walk-in clients
- Smart overbooking rules based on historical no-show data
- Walk-in kiosk display with live queue status
- Self-add to waitlist from the booking page or client app
- Capacity tracking per technician and service type
- Waitlist conversion analytics and fill-rate reporting
- Configurable waitlist expiration and timeout rules
- Staff notification when waitlisted clients check in
- Integration with appointment scheduling for seamless slot filling
- Walk-in turn queue rotation with fair distribution rules
Smart Waitlist & Queue Screenshot
Common Use Cases
See how salons use this feature every day
Cancellation Recovery
A client cancels their 2pm pedicure. Within 30 seconds, two waitlisted clients receive a text — the first to confirm gets the slot automatically.
Busy Saturday Walk-Ins
Walk-in clients check in at the kiosk, see an estimated 20-minute wait, and browse nearby shops while receiving an SMS when their technician is ready.
VIP Treatment
A membership client walks in without an appointment and is automatically placed ahead of non-member walk-ins in the queue.
Does Tilavon have smart waitlist management for walk-in nail salons?
Yes. Tilavon includes smart waitlist management designed specifically for walk-in heavy nail salons. When a client adds themselves to the waitlist (via the booking page, client app, or front desk), they receive real-time estimated wait times and automatic SMS notifications when their slot opens. VIP and membership clients can receive priority placement. The system uses no-show history data to apply smart overbooking rules that maximize chair utilization without overcrowding. A walk-in kiosk display shows live queue status for clients in the salon. Waitlist conversion analytics track how many waitlisted clients actually book, helping owners optimize their schedule and staffing.
Related Features
Explore other features that work great with Smart Waitlist & Queue