Why Client Notes and Photos Are Secret Weapons for Nail Salons
Most clients remember how they felt in your chair more than the exact details of a service. But when they come back, they expect you to remember what they liked, what they didn’t, and the small details that make their visit feel personal. That’s where client notes and photos become your secret weapons.
Salons that use notes and visual history effectively can deliver a level of consistency and personalization that clients can’t get anywhere else.
Why Client Notes Matter So Much
Client notes aren’t just “nice to have.” They can include:
- Preferred nail shapes and lengths
- Favorite colors, finishes, and designs
- Allergies or sensitivities
- Special occasions and important dates
- Pricing preferences and upsell opportunities
When these notes are written once and easily accessible, any tech can pick up where the last one left off. That makes your salon feel organized, professional, and genuinely attentive.
How Photos Elevate Your Client Experience
Photos turn each service into a visual story:
- Clients can see how their style has evolved over time.
- Techs can quickly reference past sets to recreate or build on a design.
- Owners and managers have real examples to use for training and marketing.
Instead of saying “remember that design you did last summer?”, you can pull it up in a second.
Using Tilavon to Capture Notes and Photos
Tilavon makes notes and photos part of your normal process instead of extra work:
- Each ticket and client profile can store detailed notes.
- Technicians see those notes in the Tilavon Tech App before they start.
- After the service, techs upload post-work nail photos directly from their phone.
- Notes and photos stay attached to the client, ready for the next visit.
Because this happens inside the same system that handles tickets and commissions, there’s no need to jump between apps or folders.
How Notes and Photos Drive Retention and Revenue
When you use notes and photos consistently, you’ll notice:
- Clients feel “remembered” and appreciated.
- Techs can suggest add-ons and upgrades based on a client’s history.
- You have a constant stream of real work to feature on social media.
- Training and feedback become easier because you can refer to actual sets.
Over time, this leads to stronger relationships, more repeat visits, and higher revenue per client. With Tilavon, your secret weapons—notes and photos—are always right where you need them.